WebHere is what works: Safari. Internet Explorer 11. Google Chrome. Get it for free. Mozilla Firefox. WebWebsite. www .goto .com /it-management /resolve. GoTo Resolve (formerly GoToAssist & RescueAssist) [2] [3] is a cloud-based remote support platform designed and targeted at …
IT Ticketing System with Conversational Ticketing - GoTo
WebAug 1, 1992 · The GoToAssist Remote Support v5 support application now uses OpenSSL 1.1.1i for better security. Fixed an issue where the support application got disconnected after the agent restarted it as a system service (admin mode). Various fixes and stability improvements for Unattended Access. WebGoTo Resolve at-a-glance Simplify problem-solving for both IT and employees. Receive requests, triage problems, and fix issues fast. Explore GoTo Resolve > Streamline support Respond, act, and resolve issues – all in one place. Now getting help is as easy as having a conversation. Maximize productivity the hoobs waking up
Requesting Remote Control - GoToAssist Remote Support
WebSep 27, 2024 · Follow this procedure to send a file to the customer via GoToAssist Remote Support v5. Note: You can send only one file at a time. On the Customer Interaction Panel, next to the chat field, click the Send File icon. Tip: You can also use the Send File button on the toolbar. Result: The Open dialog box is displayed. WebSep 27, 2024 · During a Remote Control session, click FILE BROWSER on the toolbar in the top-right corner of the Agent Console. Click REQUEST PERMISSION. Result: A dialog box appears on the customer's device that prompts the customer to grant you access to their file system. Ask your customer to click Allow on the dialog box. WebGoToAssist is a robust, cloud-based solution that allows you to connect to a customer's desktop computer or mobile device to provide real-time support - anytime, anywhere! Do you host support sessions from a Mac? Check out the Agent Quick Start Guide for Mac. To get started using GoToAssist, let's begin with the first steps: the hooch helen ga